Return & Refund Policy

Last Updated: July 14, 2026

We want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging.

Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned, including:

• Opened or used pet food and treats

• Opened grooming and hygiene products

• Personalized or custom-made items

• Gift cards

• Clearance or final sale items

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team through our Contact Us page.